A structured path from uncertainty to a working system.
Eight stages, each with a defined outcome. We won't promise contractual terms that haven't been agreed with you directly. This page describes how the work is organised, not a binding legal commitment.
Discover
A structured conversation about how the business actually operates today, not a sales pitch. We're identifying real problems, not confirming a pre-decided solution.
You provide
- Access to the people who run the process day to day
- Honest description of what currently works and what doesn't
- Any existing documentation, however informal
IZEYX delivers
- A written summary of what we heard
- An initial view of where the biggest gaps are
- A clear scope for the diagnostic stage
Diagnose
We examine the specific systems, data, and workflows involved, and identify what's actually causing the delay, inconsistency, or disconnection.
You provide
- Access to relevant systems or exports for review
- Context on past attempts to fix the problem
IZEYX delivers
- A diagnostic summary naming the root causes, not just symptoms
- An early view of which service lines are actually relevant
Define
The problem, scope, and success criteria are written down and agreed before any design or build work starts.
You provide
- Sign-off on scope and priorities
- Any constraints, including budget, timeline, and compliance, that we need to design around
IZEYX delivers
- A defined scope of work
- Success criteria both sides agree on
- A realistic timeline and phasing plan
Design
User experience, information architecture, and technical architecture are designed together, so the visual design and the underlying system are consistent from the start.
You provide
- Feedback on design directions at defined review points
- Brand assets and content where available
IZEYX delivers
- UX and system design for review
- A technical architecture appropriate to the scope
- A content and asset checklist aligned to launch priorities
Build
Implementation happens in visible stages rather than one long build with no checkpoints, so issues surface early rather than at the end.
You provide
- Timely feedback at each review point
- Decisions on any scope questions that arise during the build
IZEYX delivers
- Working software or pages at each stage, not just progress reports
- A running list of decisions made and why
Integrate
The new system or site is connected to the tools you already use, such as CRM, booking, payments, and internal systems, rather than left to operate in isolation.
You provide
- Access credentials or coordination with any third-party vendors involved
IZEYX delivers
- Working integrations with the agreed systems
- Monitoring so integration failures are visible, not silent
Launch
Launch includes testing, handover, and training, not just making the system live and stepping away.
You provide
- Availability for training sessions
- Final content or data needed to go live
IZEYX delivers
- A tested, working system in production
- Documentation and training for the people who'll use it
- A clear support plan for the weeks immediately after launch
Improve
Launch is treated as the beginning of the system's life, not the end of the project. We stay on to maintain, fix, and evolve the system as the business changes.
You provide
- Ongoing feedback from real use
- Notice of changing needs as the business grows
IZEYX delivers
- Ongoing maintenance, monitoring, and security updates
- Ongoing feature improvements based on real usage
- Continuing technical support and system evolution
Questions clients usually ask before starting
- What can I expect as a client?
- A named point of contact, a written scope before work starts, and working software or pages to review at each stage, not a single reveal at the end.
- What information does IZEYX need from us?
- Access to the people who run the process day to day, honest context on what's worked and what hasn't, and any existing documentation, however informal.
- How is scope controlled?
- Scope is agreed in writing during the Define stage. Any change during Build or Integrate is discussed and agreed before it's built, not absorbed silently.
- How are decisions documented?
- Key decisions and the reasoning behind them are written down as they're made, so there's a record independent of any one conversation.
- How is progress communicated?
- Through working reviews at each stage rather than only status calls. You see the actual software or pages, not a description of them.
- How does a project move from uncertainty to implementation?
- Discovery and diagnosis narrow an open-ended problem into a defined, scoped piece of work before any design or build begins. See stages one through three below.
See how this applies to your business
Book a discovery call and we'll walk through the first two stages together, at no cost to you.